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Community Accepted Solution

Closed Captioning

I am new to DirectTV stream, Coming from U-Verse. I am trying to find a shortcut method for turning Closed Captioning on and off. Google Assistant voice is annoying with the pop up suggestions. Also going through the home button and menus to get to the option takes some time. I realize that these ar

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Community Accepted Solution

Box doesn't connect

I have 4 DirecTV devices, 3 connect and the 4th one keeps recycling the "DirecTV" on the screen. I have reset the device with same results.

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Community Accepted Solution

Watching recorded programs overseas

Traveling overseas later this year -- can I log into the DirecTV App or other host from Europe to watch a recorded program in my library? I've read that I can't stream shows live from Europe but I'm wondering if that applies to Recorded programs in my Library also.

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24 hour lock out

I was updating my mom's account to a new payment card. After I tried to log back i and the website would not load. I closed the window and tried a couple of more times until I received message the account was on a 24 hour lock down. When I went to chat they said they were doing some back end mainten

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Osprey box powers off when I pause any streaming app

This is a new phenomenon for us. It started a couple of weeks ago. We have DTV Streaming service and the Osprey box (precursor to Gemini). When watching Netflix, Prime, or any other streaming app, if we pause for more than 4 minutes the Osprey powers off and the tv shows a message telling us to pres

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Closed

directv box powers off when I pause YouTube

When I pause a YouTube video the DIRECTV box will power down after a couple of minutes.

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515

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Picture quality

I don't know what you've done to the DirecTV streams app there's no longer an option for picture quality best better and best I'm using the app on the Apple TV 4K the Roku Ultra The Shield the DirecTV Gemini it's not an internet issue I've deleted the app reinstalled the app I've reset my internet I

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when using guide by the sports category i can't see sports later in the day

When i go to guide and select "sports" category i can only see what is playing currently. I can't scroll over to the right and see what is later on in the day. If I use the "all" category I can see what is going to play later for ALL the channels but not just sports category. The same with movies. I

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Direct TV up and coming movie guide by the time i.e. movie from 2:00 to 4:00, next time slot another movie from 4:00 to 5:00 and so on.

How can I see what movies will be playing later on in the day or evening. It appears that I can only see what is playing at the moment and not what will be playing, when and the length of the upcoming movies.

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414

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Stop the repetitive commercials, PLEASE!

It's getting worse! Why is DirecTV allowing the customer experience to suffer from this? It seems that the repetitive, irritating 'commercials' from HBO/Disney/Time Warner(?) and the droning music that gets louder the longer it plays(!), showing endlessly on CNN, Discovery, History, and many others

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