New Member
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2 Messages
DirecTV Stream on Roku - Hangs When Flipping Through Channels
We have a brand new Sony TV with a brand new Roku Ultra 4k and 100mbps fiber internet. We are finding when flipping through channels using DirecTV streams app that there is a hang while loading video from time to time. If you wait on this hang, it will eventually load the video (several minutes later) and if you flip to the next channel and back, it will load video almost instantly. Once it happens the first time, it tends to happen more frequently when changing to other channels, though a reboot of the Roku solves the issue temporarily.
DIRECTVhelp
Community Support
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256.5K Messages
18 days ago
Hi @idigitalllc. Since a reboot fixes it temporarily, this sounds like a Roku app cache issue rather than a problem with your 100 Mbps fiber bandwidth. Try a clean reinstallation to flush out the glitch: check for system updates, uninstall the DIRECTV app, restart your Roku, and then download the app again. If you're still hitting a wall, check out these extra troubleshooting tips: DIRECTV App for Roku - Troubleshooting & Tips | DIRECTV Support Melchisedec, DIRECTV Community Team
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idigitalllc
New Member
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2 Messages
16 days ago
We tried all of these things but it still occurs. Any ideas?
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DIRECTVhelp
Community Support
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256.5K Messages
16 days ago
We appreciate you testing out those troubleshooting steps, and we’d like to take a closer look at this. Please meet us in a PM, our specialists are ready to help. Charles, DIRECTV Community Team
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