Streaming Setup & Equipment

We are on our 3rd Gemini Air in four months and this one is also failing. It is constantly buffering even though our network is very strong. Fire sticks with the DirecTV app do not buffer. I am so sick of this. Yes, I have unplugged the fire Stick with no change. We are thinking seriously about gett

This year I have had some electrical issues at my single family home. I had lightning damage to my networking equipment, so I changed out my cable modem a few times. The power to the house was turned off multiple times (for many hours at a time) while the electricians were upgrading my electrical se

Hi DIRECTV Team and Community, I’m writing to request that DIRECTV prioritize developing a native streaming app for gaming consoles, specifically Xbox (Series X|S / Xbox One) and PlayStation (PS5 / PS4). For many subscribers, a gaming console isn't just for games—it serves as the primary media and e

I have too many devices on and want to log all of them off and only login to the ones i"m using

I ordered a 2 genie remote for my second tv, using the Samsung remote is difficult for my autistic grandchildren, I ordered a 2nd remote just like one it came with genie, will it program to the 2nd tv??? I have tried but will not load.

Why doesn’t Direct TV sell remotes for 2nd TV’s that are not connected to the Gemini Air Streaming. While the main tv has the Gemini hookup, it would seem that our 3 other TV’s should be able to work since everything is streaming. I want to get local programming on all my tvs.

Has anyone noticed a change in the software for the Gemini Air remote? A couple days ago I asked the remote to play Seinfeld and the screen went to showing several other shows, including Seinfeld but would not play the show. Then I asked what time the Cowboys game was starting it did not respond wit

Began my streaming service approximately 2 years ago and have been very pleased with it. Recently the C71KW-400 box has begun to power off randomly. Sometimes it's within minutes and sometimes it can be several hours. Can't find any definitive information on what causes the problem, or how to correc

My condo association changed from AT&T to Directv. I am unable to set up an account since "We could not verify this address. Please give it another shot." Obviously, I know my address. I also reconfirmed how it appears in the USPS database. So, what's the problem?

I have a gemini air device and a Samsung TV connected to a Denon AVR-X1000 AV receiver. I want the remote to turn on the Gemini Air device and the TV but not the AV receiver. But the remote insists on also turning on the AV receiver. Every attempt I have made to remove control of the AV receiver has