Satellite

I had a new Genie 2 installed about two weeks ago (replacing my HR54). I also had a new Gemini unit installed for our main TV in the den. Ever since then, there are occasions when I turn off my system, within 15 seconds, the system will turn on again by itself. This is not all the time, but every se

Why is it necessary to change the way we have always accessed our recorded programs? I've read the reasons why you say you changed it, but this isn't helping at all. It has only made it more complicated. 1) We are no longer able to watch our favorite game show that we record every day. It says we ha

As dedicated, long-time subscribers, we are calling on DirecTV's new leadership to honor the platform's roots. We want to see a return of the iconic 2011 "Cyclone" logo—a true symbol of premium satellite technology—and a renewed investment in the physical satellite infrastructure. Features like the

First season with a 4k-capable setup (tv and Genie Mini 4k). I also have the DirecTV app on a 4k-capable fire stick. Will there be a difference between the two options (direct from satellite versus thru the Fire stick) in terms of 4k broadcasts?

I have noticed every month my Direct TV bill is different. I also noticed a movies package on my bill. I have had the same packages since early 2000's, Direct TV, before AT&T. Long time customer. Calling they said I added a promotional package in February. No, I called in February to get an amount,

I was quoted $128.48 per month until the end of 2026, by a representative, but was billed $169.00. I want to pay that which was quoted to me. It is not my problem if the associate was not trained adequately. I think it is unfair not to stand by the word that was given (which I thought was given in g

I have an HR44-500 with a Gemini 4K box. Today, I tried to rent our first 4K movie since getting the Gemini about six months ago. The movie plays for five minutes, then stops. The screen goes black. I can’t rewind or fast forward. After contacting customer service and not getting resolution, I thoug

After 25 years as a DirecTV satellite subscriber, I switched to Gemini Air when a DTV contractor refused to go on my roof and wanted to install a second dish on the same roof just to replace a cable. For several months now I have been very pleased with the switch. In early August (of 2026) my cloud

I have a Hisense Model 55u6k tv that doesnt want to pair correctly with my Directv RC71 Remote. None of the codes seem to work correctly when I pair automacically.What do I Do?

I re-programmed an RC73 Genie remote to pair with my Samsung TV which is connected to a small receiver box. There was only one code available for my model. Everything works except the Genie remote is unable to turn on/off the TV. I get messages “not available” with a yellow triangle with an exclamat