Satellite Equipment

I had a new Genie 2 installed about two weeks ago (replacing my HR54). I also had a new Gemini unit installed for our main TV in the den. Ever since then, there are occasions when I turn off my system, within 15 seconds, the system will turn on again by itself. This is not all the time, but every se

I turned my television this morning and it immediately started with a software update. The screen is saying about 10 minutes. That was 50 minutes ago, and it's still showing "software update" in progress. The screen is not frozen. I don't think this is normal. I'm afraid that if I try resetting my G

does anyone else have this happening? many channels switch to internet "satellite signal outage". many channels don't do it. sunshine - clear day. a friend 5 blocks away doesn't have it happening on the channels I mentioned to him. anyone have this happen? anyone know the cause? I'm thinking cable i

Hi, I am an AV tech at my local Nordstrom store in Jacksonville, FL, trying to fix a 771 error. They have four receivers, all of which had signal issues. I found that the dish on the roof was severely out of alignment due to the elevation bolts being loose. I reset the elevation to what is shown to

Hi There! I live in an HOA that has Directv service and I am trying to get my unit activated. When I call the association they say that I am supposed to reach out to DirectV. When I call Directv they direct me to call my HOA. Anyone have advice.

long-time (25 years) DirecTV satellite customer. Upgrading my media room to a 4k-capable projector, and looking at updating my DirecTV equipment along with it to allow for viewing 4k content from satellite. Current equipment is the standard Genie + Genie Minis. Main Genie receiver is NOT in the medi

I would like to mount an OTA antenna next to my satellite dish, and multiplex it with the satellite feed. Inside the house I would then demultiplex the coax in front of my Genie 2 server so I can connect the OTA side to a HomeRun wireless device to watch OTA broadcasts on my TVs. Is this possible? I

I work for a manufacturer of a popular soundbar. Recently DirecTV removed us from their remote programing guides. The "codes" they listed previously worked fine. I would like to send DirecTV a few remotes or a spreadsheet of the hex values for IR commands. Who do I contact? Is their a good email add

Is anyone in Hawaii experiencing a 727 error when trying to watch the Dodgers game in Hawaii? This started happening to me from June 2nd. Called technical support several times and they keep telling me it’s regional blackout issue, MLB tv is saying it’s a tv subscriber issue.

Can I get a Genie mini 4K box from Directv? I’d like to add a new box for a third TV, I have Geminis wired but I don’t like them.