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Why can’t I pre-record an upcoming movie anymore as of April 15, 2026

Hello, I noticed yesterday that when you go to Guide and then info on the movie, it’s a whole different way now. Why can I no longer click on an upcoming movie to record at a later date? All I get are different ways to watch it, but I can’t set it up to record a later showing and if I have record an

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Gemini hard wire shutoff issue

We got the Gemini box it’s so frustrating we are still having issues when you pause a show to long the Gemini shuts down and reverts to our Bose screen saver. On the other genie we never had this issue….help

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lost access to ESPN Unlimited

I'm another one who was given access to ESPN unlimited but now I can't get in. I activated this back in December and as of a few days ago, the ESPN apps are not letting me see the Unlimited content and saying I need to sign up for a plan. If I go to my DirecTV account page, there is no activation li

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How to contact engineering department.

I work for a manufacturer of a popular soundbar. Recently DirecTV removed us from their remote programing guides. The "codes" they listed previously worked fine. I would like to send DirecTV a few remotes or a spreadsheet of the hex values for IR commands. Who do I contact? Is their a good email add

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Direct TV & Apple Promotional Offer

How do you report a scam that I believe may be a Direct TV internal job, due to the fact they accessed my Direct TV service and initiated the offer on my TV. The person had me go to my TV, tell him what I saw on the Movie Channel, which was not activated because I did not subscribe to those channels

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Not able to watch Dodgers game on 690 in Hawaii

Is anyone in Hawaii experiencing a 727 error when trying to watch the Dodgers game in Hawaii? This started happening to me from June 2nd. Called technical support several times and they keep telling me it’s regional blackout issue, MLB tv is saying it’s a tv subscriber issue.

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Billing

Called to cancel due to loss of Sunday Ticket. Agent tells me they haven’t lost it, to put account on hold until season starts “in case corporate can work it out.” I do that. Eventually call to cancel service altogether. Now am getting billed because when I canceled service, I supposedly had to rein

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How do I send a message to upper management over what poor service and high prices are forcing me to end service after 28 years

I have been through a living (Edited per community guidelines) over the past 45 days with Direct TV jacking up my rates by 35%? I have been through many problems over the past 28 years and thought this was better then cable. For awhile it was but recently your prices have become outrageous. I was in

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4K Channels could not be authorized for this location

I have a new installation, Genie2 HS17 + C71KW, when I try to tune any 4K channel (106,107…) a pop up message says “The program you selected could not be authorized for this location “. I have refreshed receiver, called customer care several times, a technician replaced boxes and lnb, I tried a reve

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Recording List

Please bring back the old list of recordings. The new version is terrible!

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NOT FINDING WHAT YOU'RE LOOKING FOR?