
Streaming Account
Learn how to manage your Streaming account.
193
All
Question
Service
I singed up for service January 26th 2024 and I was told by not only the employee helping me but also the manager of the store that I could cancel at any time. I went to cancel my service March 2nd. I was then informed that I had 14 days to cancel and since it is past that window I have to a cancela
Question
251
4
0
INSP channel 364
What the heck happened to my line-up? I was watching INSP channel 364 Wednesday and Thursday afternoon its not in my favorites or even in my Ultimate package? Don't they give a heads-up or refiguration warning? Paying X amount a month and don't want to add anymore streamers as getting nickel and dim
Question
2.8K
3
0
Broken Relationship
I called today to cancel my service with Directv streaming. I have been with Directv streaming since 2020 and with Directv satellite-based service for 20 years before that. I am told I have to wait until the end of my billing cycle for the service to be cancelled which is another month away. This is
Question
427
7
0
Will DirecTV Stream bring back the promotions that were offered a few weeks ago?
Currently, the only promotion on the DirecTV Stream site is the premium channels free for 3 months. Up until a few weeks ago, there was a promotion for: $25-$30 off for 2 or 3 months (approximately) DirecTV Sports Pack free for a month or 2 premium channels free for 3 months (approximately)Any chanc
Question
2K
12
0
Terminating Starz and Max trials
I have been trying to cancel Starz and Max online and by calling the suggested telephone number. Neither are working. How do I do this? The deadline for Max is tomorrow.
Question
338
2
0
Accepted Solution
Device List is incorrect
I have two gemini boxes which I purchased from DTS. One is new and one is refurbished. I recently returned the refurbished box for replacement and received another refurbished box. When I go to my Overview on DTS under device management it only lists the one I purchased as new. My replacement does n
Question
410
10
0
Worst customer service ever
I was never informed when I signed up for Directv Stream that I would be locked into a 2 year contract. Now in order for me to drop my streaming services, I would have to pay $360 in order to do so. Unbelievable, this is exactly why I avoided using them for over 2 years. Constantly calling to debate
Question
261
4
0
Accepted Solution
I need to turn off search function on my autistic's son TV
My son has no concept of money. Direct TV has no way to turn off purchases. He likes to search, like on his computer and will rent or buy them without understanding he spent money. He can not do it on the computer because there is no linked account. Any solution?
Question
252
1
0
Service suspended after just 2 days for non payment?
I got an email notice yesterday (Jan 15) that my payment (Jan 13) didn't go through this month. And when I turned on my DirecTV stream today (Jan 16) it said service would be suspended within 24 hours if I didn't update the payment method. I tried talking to chat support and he just kept saying "pay
Question
1.1K
6
0

