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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

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unable to cancel service

I have been trying to cancel my satellite service; but the menu at 800.531.5000 keeps repeating without sending me to an agent

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225

3

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payment arrangement

payment arrangement

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190

3

0

Satellite Customer with Gemini2 and Signature package

I have been given information from the DirecTV phone help that I would not be eligible to get the Dis+ Hulu bundle at no charge but I keep seeing articles on DirecTV Insider and on DirecTV online that I would be eligible. I received the activation for ESPN unlimited, Would I be eligible for the Dis)

Question

151

1

0

Advance Receiver Fee

I have had the Choice All Included package since 5/2019. My most recent bill now has a $15 charge noted as Advance Receiver Fee. It was my understanding that “all included” fee was part of the price of the package. I call Customer Service multiple times and can’t see to get support to understand tha

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362

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Help

Hi do y'all automatically take it out or do I have to it wasn't explained right to me I called and y'all never answered do I have to call on Mon???

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113

2

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Links

Why do all of the DirecTV links on BING give me an error message? This has been going on for months. I'm never able to pay my bill online due to this issue.

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131

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Bill increase of $20 over last month

My bill increased $20 over last month. When I checked my info I saw the Movies Extra Pack with Peacock streaming add-on. When I called customer service I was told this add-on had to be initiated by me but I did not add this. The other increase in the bill is an increase in basic costs for the servic

Question

340

2

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Need boxes to return equipment

Account wi be closed on 10 November and needs boxes to return equipment. The price is to high for service and employee was very rude.

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143

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Survey about service

The other day I talked with a female about my bill going up and about the sport package, the person was very rude and nothing was was accomplished. I will be canceling my account on the 10 November. I will need all boxes to ship my equipment back. The bill is to high and no one would work with me to

Question

123

1

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Poor service and accessible for the disabled

I do not have vocal means or speech and I am totally frustrated that there isn't another means to get customer support - why is this. Paul (Edited as per community guidelines) I have your services in two of my homes and I need want to cancel because of your poor services. Services should not be this

Question

120

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NEED HELP?

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