merlin88merlin's profile

Mentor

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182 Messages

Friday, July 10th, 2026

Many of my movie and other channels are "switching to internet" even though full sunshine outside... confused

does anyone else have this happening?  many channels switch to internet "satellite signal outage".   many channels don't do it.  sunshine - clear day.   a friend 5 blocks away doesn't have it happening on the channels I mentioned to him.

anyone have this happen?  anyone know the cause?

I'm thinking cable issue or HR54/500 box issue.  

Update was done the other day when I was out of town.

In a bit i was thinking to "reset satellite setup". 

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Community Best Answer

ACE - Sage

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46.7K Messages

2 days ago

Glad to help. Thanks for the update. Enjoy!

ACE - Sage

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46.7K Messages

6 days ago

Check your satellite signal readings and post them back here. Typically means you have marginal satellite reception. Perhaps your dish isn't properly aligned. 

Community Support

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256.2K Messages

6 days ago

Thank you for flagging this, @merlin88merlin. We do not have any reported or known issues regarding this behavior at this time. Because your local weather is clear, this automatic transition to internet streaming typically indicates that your receiver is experiencing a localized signal drop on specific frequencies, likely due to a loose cable or a glitch from the recent software update. We suggest performing a red-button reset on your HR54 box and ensuring all coaxial cable connections are secure. If the issue persists, please let us know so we can take a closer look into it for you. Charles, DIRECTV Community Team

Mentor

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182 Messages

6 days ago

@litzdog911 

any particular signal as we know there are some that don't matter?

Mentor

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182 Messages

6 days ago

@DIRECTVhelp   reset by red button - no change.

I went out of town last a wk ago and all was fine.  i'm told no storms in the area while I was gone.  interesting, if i go to the weather channel, and HD channel is fine.   when I go to Ch 241 I get the HD issue.  then when I return immediately to weather channel, it switches to internet even though it was just on satellite feed before changing channel.

Community Support

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256.2K Messages

6 days ago

We appreciate the update and for trying the troubleshooting steps. Please meet us in DM so we can take a closer look at this. Charles, DIRECTV Community Team


ACE - Sage

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46.7K Messages

6 days ago

Best to post back all of the satellite readings. Might be some clues there. 

Mentor

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182 Messages

6 days ago

i attempted a sat dish re-setup.   :(     

               99      101    103

odd(13V)  X        +        +

even(18v)  +        +       X

+ is check mark.   X  is the X.  

looks like an issue on 99 & 103

101 Tuner 1 - all were 98-100

99 (ca) tuner 1   

1-8 were N/A

9-16  0  94 0 95 0 94 0 91

17-24 0 92 91 0 94 0 95

25-32 were NA

99 (cb) tuner 1   

1-8 69 95 57 95 0 95 52 93

9-16  59 95 50 92 62 95

17-24 were NA

25-32 were NA

99 (s) tuner 1

1-8 all dashes

9-15 were NA

16-24 all dashes

25-32 were NA

103 (ca & cb) tuner 1

1-24 were all 87 to 99

25-32 were NA

101 tuner 2

1-25 were all 97 to 100

26-32 all dashes

99 (ca) tuner 2

1-8 were NA

9-16  0 94 0 93 0 93 0 92

17-24 0 94 0 94 0 94 0 95

25-32 were NA

99 (cb) tuner 2   

1-8 65 95 51 94 0 95 55 94

9-16  58 94 50 92 64 95

17-24 were NA

25-32 were NA

99 (s) tuner 2

1-8 all dashes

9-15 were NA

16-24 all dashes

25-32 were NA

103 (s)  tuner 2

1-14 all NA

15   96

16-24 all dashes

25-32 all NA

103 (ca)  tuner 2

1-24 all were 84-96

25-32 all NA

103 (cb)  tuner 2

1-14 all were 95-97

15-32 all NA

Mentor

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182 Messages

6 days ago

suddenly the issue has disappeared.   I will double ck the signal tests against the results an hour ago - later tonight

Mentor

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182 Messages

5 days ago

ran signal tests late last night

reset results the same

             99      101    103

odd(13V)  X        +        +

even(18v)  +        +       X

+ is check mark.   X  is the X.  

all other signal test were 93-100.   weird.  DTV tech coming out Tues to check as the dish and wiring is many, many years old.

@litzdog911  and @DIRECTVhelp  - thanks for interest in helping.

ACE - Sage

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46.7K Messages

5 days ago

You're missing the odd-numbered transponders on the 99(ca) satellite. I don't think that's normal. That would affect whatever channels are broadcast from those transponders. Typically points to a multiswitch or dish LNB issue. Could be a loose or corroded cable, especially if it's intermittent. Let us know what the tech finds. 

Mentor

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182 Messages

2 days ago

Directv tech was here.   appears the alignment of the dish was off a bit, due to excessive rusting of the bolts, etc. The supports were fine, but the bolts to the supports were showing their age.  I do live at the beach here in FL.  he replaced the 28 yr old dish (which seemed ok 2 yrs ago when receiver replaced) and connectors.  all is good now and passes tests.  Why it suddenly went lose w/no storms in the last several wks was interesting - just was their time I guess.   He was surprised the dish and connectors lasted as long as they did.  This is only the 3rd time I had a tech out after initial install.  They always said the rust on the dish wouldn't hurt anything - no mention about the bolts, etc.  LOL  

and yes, this was a definite bad sign from the reset.

                   99      101    103

odd(13V)     X        +        +

even(18v)    +        +       X

+ is check mark.   X  is the X.  

thanks for all your help.   He was able to diagnose quickly due to the results from the recommendations and direction from you.

(edited)


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