New Member
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6 Messages
When can we expect a bug fix for the new UI? (July 2026 - Workaround included)
I, like many others DirecTV users, am somewhat disappointed that the newest update to the User Interface is very buggy and leads to a runaround. The current experience is to click the list button and have the blank screen that talks about how to record "Live Shows" and how it will appear on the screen. The problem becomes that none of my previously scheduled shows for recording show up on this screen. The cursor defaults to a button at the bottom right of the screen (Browse here?) that if you click it takes you to a new menu that includes "My Library." And while "My Library" shows the programs we've recorded, clicking on one of them only brings you back to the empty screen you started at (unless you've stared watching one of the recordings, then it works?).
I have tried to remove and then reinstate established program recordings to get them to show up on the list screen, to no avail. I have also tried to refresh the DVR, and will be attempting to remove the power completely from the device and starting it back up again. After reading previous responses, I hold little hope that this will resolve the issue, but I will still do due diligence.
This is a supremely frustrating system, when the previous version was so straightforward. I'm not sure where the glitch lies, but I'm sure most will agree the less clicks to get where we want, the better. With the number of complaints I've seen in this forum and across the internet, I am curious as to when a patch will be pushed to users that will fix the incongruities to the system?
In the meantime, I have discovered a workaround:
- Click on "List" on the remote
- Arrow up to "Recording Manager"
- Arrow down to "Recording History"
- Recordings are listed from Newest to Latest
- Click the program desired
- Arrow left to click "Watch Now"
Still not intuitive, but it will get a viewer where they want to go.
Thank you for your time. Awaiting your response.
DIRECTVhelp
Community Support
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256.2K Messages
9 days ago
Thanks for reaching out. If possible can you send us a picture of what they see when you press list on the remote? We will send a PM to you to get this screen shot. Also, are your receivers connected to the internet? Mark, DIRECTV Community Manager
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DDRandall
New Member
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6 Messages
9 days ago
I am not home at the moment. I will say that removing power to the receiver and resetting it did restore the previous access to our list. I was waiting to see if it was temporary before I updated the case. I will follow up when I return home again to let you know if the fix stuck.
**we are not internet connected due to having a satellite internet. Unable to connect with internet at this time.
(edited)
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DIRECTVhelp
Community Support
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256.2K Messages
9 days ago
We look forward to your response when you get home. Kharl, DIRECTV Community Team
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DDRandall
New Member
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6 Messages
9 days ago
Checked the receiver when I arrived home and the reset seems to be holding. I will open this up again should the receiver revert to the previous view.
Thank you for your response.
DD Randall
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DIRECTVhelp
Community Support
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256.2K Messages
3 days ago
Our team is looking at a fix for this to be released in the next few months. It is being tested and certified for release to the devices. We appreciate you bringing this to our attention. Mark, DIRECTV Community Manager
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isa
New Member
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2 Messages
2 days ago
i hope you can see it, it shows this and keeps giving us the run around to this screen trying to find the recorded list. and yes i do have shows and movies recorded. hope this helps others too.
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DDRandall
New Member
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6 Messages
2 days ago
@isa Did you try the steps I listed in the OP?
If so did they work for you?
Also did you try to remove power (unplug the receiver) and allow it to reboot? It's been a week since I did that and my receiver is still allowing me to see my list of recorded shows. So that fix seems to have worked for me.
I hope it works for you as well.
(edited)
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isa
New Member
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2 Messages
2 days ago
i tried what is suggested and its still staying the same. my direct tv just updated 2 days ago and i ran across your post.
hopefully this bug gets fixed soon because im not really liking these extra steps and trying to explain this to someone older is even more difficult.
thank youuu
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DDRandall
New Member
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6 Messages
1 day ago
I'm sorry to hear that the manual reset of your receiver didn't fix it. Can totally understand the frustration with having to do so much simply to get where you wan to go. Hopefully they resolve the issue soon.
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