Contributor
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27 Messages
Gemini air performance issues
I have noticed 2 problems.
First when scanning the channels the device life seems to freeze and I have to release the channel button and press again to get it started again.
Also during a broadcast, the picture will be interrupted and it will flash a blank screen with the channel logo and info before returning to live tv.
Any suggestions ?
DIRECTVhelp
Community Support
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256.4K Messages
3 days ago
Sorry for the interruptions to your TV time, @DR0719. We have a quick guide packed with steps to help fix Gemini Air performance issues. Check it out here: https://spr.ly/61219BGMqiW Charles, DIRECTV Community Team
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DR0719
Contributor
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27 Messages
3 days ago
Went through all of the suggestions but the problem still exist.
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DIRECTVhelp
Community Support
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256.4K Messages
3 days ago
Thanks for trying. We have a technical specialist on standby ready to assist. Sending you a DM now. John, DIRECTV Community Team
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crizal
New Member
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7 Messages
1 day ago
Regarding the blank screen flash with just the channel number and information and then returning to live TV -- this has been mentioned numerous times on the Reddit DirecTV Stream thread. There is also a low volume audio issue involving Gemini equipment. DirecTV engineers are reportedly working on both issues.
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goldw1800
ACE - Professor
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2K Messages
22 hours ago
@DR0719
Are connected Directly to a HDMI port on your tv? or connected directly to a Home Theater Receiver? F you connect direct to a Smart Tv - go into the TV setup and find your TV's HDMI Settings and set the one or all connected to the Air to Enhanced. If your using a home theater receiver you would need to do the same on the HDMI port.
as well has having HDMI Cables that are 2.1
(edited)
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DR0719
Contributor
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27 Messages
14 hours ago
I wanted to thank everyone for helping me.
Unfortunately, after trying all of your suggestions, the problems remain.
I assume this is a Gemini air performance issue.
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DIRECTVhelp
Community Support
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256.4K Messages
14 hours ago
We've sent you a message for further assistance. Please check your inbox. Rhyan, DIRECTV Community Team
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