Directv Pricing

Hi @jdeday, thank you for providing these details and for sticking with us. We apologize for the confusing and conflicting information you received regarding your email offer versus what you were quoted over the phone. We want to get to the bottom of this immediately. Please check your DM—we have a dedicated specialist waiting to double-check your billing details and promotional offers to ensure everything is resolved correctly. Charles, DIRECTV Community Team

That "loyalty credit" appears to be a one-time credit, not a monthly discount. If so, that means agent just through money at account to secure a save and not go over long-term options, a tactic I despise. It does not good for the customer or the next agent (as not their fault but they have to deal with the fallout).

When DirecTV first launched local channels, they were an add-on. Years later they added it into the cost of the package as they were available to most customers (rare areas had a no-locals version of the plan). Because of problematic carriage negotiations/disputes in recent years, DirecTV introduced an option to remove the locals which would save you $12 a month. So that breakdown is showing you the cost of having locals included. Perhaps it could be worded better.

The $10 per TV fee instead of $7 suggests you have a newer account. Also you should have your receiver services (HD, DVR, Whole Home DVR or a single listing of Advanced Receiver Services) unless you have an "All Included" version of the plan (receiver services and fee for the Primary TV are included in that cost). Those "All Included" were an attempt to combat the complaint of add-on monthly costs when starting service by giving a better expectation of minimum starting price, but for some of us having it fully itemized is better (online pricing is intro discounts and doesn't include everything that you may have as an existing customer).

Agent quoting expectation with taxes was bad. They should quote specific price BEFORE taxes, and state as such. As it seems it was about a $20 difference from that estimate, I suspect they didn't take into account the RSN Fee of $17.99. Similar to taxes it is based on where you live, but is not a tax itself. Professional sports teams that are automatically part of all packages Choice and up are tiered based on which market you are in (unlike locals which are just priced the same across the board for all).

@Juniper The credit is for 12 months.  

The $10 access fee is because I was migrated to a newer plan.  

Don't get me started on the "All included" plan that I had before, magically they started adding that fee last summer and sent me an email stating that the fee was missed from my billing.   I call (Edited per community guidelines) on that one because I never paid a "All included" fee in the past. 

Your logic seems correct that the CR did not include the RSN fee of $17.99, with tax that makes it close to the number she quoted.

My question for you is I received am email offer the day after speaking and accepting the loyalty.  This is the link:

Does this include the locals?

Do I pay addition access fees for receivers 2 and 3?

If it shows on the bill as "amount" off for 12, 1 of 12 (and then 2 of 12, etc.) you are good. I looked at it as a one-time credit because the time didn't show (plus monthly discounts tend to be a flat amount, not with a penny).

The local channel fee should not be on top of All Included. If you removed locals that is how much your bill would lower by. Perhaps with the recent return of locals being optional it is badly listed and they need to clean that up.

Too many agents don't check the RSN fee when providing quotes. Very annoying.

If you have an older account the Primary TV fee is free (or showing as $0) and you pay the Additional TV/Client Access fee for each one after that. The Advanced Receiver services cover the entire account, not charged per TV.

The All Included plan's design was to include the Primary TV and your Advanced Receiver Services (HD, DVR, Whole Home DVR) in that cost (usually rounding the penny to make it a flat amount) so monthly cost up front was easier to understand. You still pay for each additional TV beyond the first.

Newer accounts pay for the Primary TV, HD was advertised as "included". Along with Advanced Receiver Services being higher for DVR and Whole Home DVR together, the final cost was essentially the same as older customers. It just addressed the complaint of new customers wondering why HD was a charge when it is the normal service.

As for your exact offer, I notice the link was removed. If you can copy/paste or screenshot the info, we can provide guidance. Just make sure personal info is removed of course.

@juniper

Thank you for input.  For some reason I don't have the icon to add photos to my posts so I added links of photos to the email:

https://flic.kr/p/2spmm1G

https://flic.kr/p/2spex6y

https://flic.kr/p/2spmm1B