New Member
•
6 Messages
Video Position - Not Resetting Between Videos
Happened twice so far. If I watch a video in the Video Library, for example, 10 minutes into a 30 minute show then go to another.
When I pull up the new video it starts at the same video position I bailed out on the first video.
I then have to go to the beginning. I have an Apple TV so the only way I have found to do this is to go left 30 seconds at a time. It takes forever.
Is this known?
Is there a better way to start the video from the beginning?
Appreciate you!
Accepted Solution
DIRECTVhelp
Community Support
•
256.4K Messages
22 days ago
We haven't received any outage reports for this, so it likely comes down to an app cache glitch or an outdated system version, @deadfwd. To fix it, try force-closing the DIRECTV app, updating your Apple TV software, or doing a quick uninstall and reinstall. As a shortcut, try using your remote's microphone button and saying "Restart from the beginning!" For more help, check here: DIRECTV App for Apple - Troubleshooting & Tips | DIRECTV Support Charles, DIRECTV Community Team
0
Accepted Solution
DIRECTVhelp
Community Support
•
256.4K Messages
15 days ago
Great catch! Thank you for taking the time to share those details about the thumbnail icon versus the episode text. We have passed this feedback along to our team for future updates. Charles, DIRECTV Community Team
0
DoctorRashir
New Member
•
4 Messages
16 days ago
I’ve hit this also. My workaround is to hit the Back button and select Start Over.
0
deadfwd
New Member
•
6 Messages
15 days ago
I also found more nuance to this as well. The icon the left with the play graphic over the thumbnail is completely different then if you hit right once then select the text for the episode itself.
Essentially, two ways to play it, the one on the left will just go from that broken position and the one from right SOMETIMES allows restarting from the beginning. Still trying to figure out the mechanics of the bug because it is not fully consistent.
0
0