New Member

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3 Messages

Tuesday, September 1st, 2026

Sound Skipping

I recently signed up for Direct TV streaming app and when I watch any channel the sound sounds as if it is “skipping” or “lagging”. None of my other apps do this.

Is there a fix?

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Community Support

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256.4K Messages

13 days ago

Try these quick sound fixes to get things working: Troubleshoot sound and picture issues | DIRECTV Support Thanks for signing up, @Rsmallwood325! John, DIRECTV Community Team

New Member

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3 Messages

13 days ago

Is there a sound bar that would work correctly. Only way I can get it not to skip is to turn the sound bar off

Community Support

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256.4K Messages

13 days ago

We appreciate you for isolating the issue. Any soundbar performs its function best with hardware that supports Dolby Digital 5.1 surround sound.

 

Unlike most pre-recorded streaming apps, DIRECTV broadcasts a heavy, live audio feed. You can try changing your streaming device's audio settings to PCM or Stereo. You should also switch your soundbar's audio enhancement settings to Standard or Direct mode. John, DIRECTV Community Team

New Member

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3 Messages

12 days ago

I changed to sound bar to “always play in stereo and same issue

Community Support

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256.4K Messages

12 days ago

Thanks for performing those steps. We have a technical specialist who can take a closer look. We are sending you a DM now. Kenneth, DIRECTV Community Team


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