New Member

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18 Messages

Sunday, July 12th, 2026

Picture quality

I don't know what you've done to the DirecTV streams app there's no longer an option for picture quality best better and best I'm using the app on the Apple TV 4K the Roku Ultra The Shield the DirecTV Gemini it's not an internet issue I've deleted the app reinstalled the app I've reset my internet I was watching ESPN and all other channels are somewhat pixelated and fuzzy I switched over to the ESPN app in the picture quality was perfect which is the way DirecTV streams used to be I'm not going to continue to pay this much money to watch fuzzy 1080p pictures the last time I made this post they wanted to know the serial number of my streaming devices it's not the devices it's the app since they've taken away the quality setting within the app now they're streaming their app at a lower quality resolution which is absurd

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Community Support

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256.2K Messages

4 days ago

We appreciate you confirming those troubleshooting details, @Chiefsfan19. A lower quality resolution is definitely not the experience we want you to have. Please meet us in DM so we can look closer into what is going on with your app. Charles, DIRECTV Community Team

New Member

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18 Messages

4 days ago

What does that mean meet us in the DM

Community Support

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256.2K Messages

4 days ago

Send us a direct message, so we can further assist. Rhyan, DIRECTV Community Team

New Member

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18 Messages

4 days ago

How do you send a direct message


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